Organisatonal Learning Research Project

Organisatonal Learning Research Project 1.1 Organisational Learning This section determines if records about product, services and project are being kept for future references in the present system and the expectations of a future system. Question 38: Provides Information for Project Debriefing and Follow-Up This question identifies if the present system provides information for project debriefing and follow-up in comparison to the future system. Availability of information for project debriefing and follow up shows that reference is made to past activities or occurrences to avoid making the same mistake. Thus it indicates if there is an organisational learning tendency. The present system does not seem to adequately provide information for project debriefing and follow-up with 54% that agree (41% agree and 14% strongly agree) and 35% that disagree (30% disagree and 5% strongly disagree) with the statement. In contrast, 97% consider (51% agree and 46% strongly agree) that the future system will provide information for project debriefing and follow-up. Figure 4‑45: Provides Information for Project Debriefing and Follow-Up Question 39: Promotes a Knowledge Sharing Environment in the Organisation This question indicates if there is a knowledge sharing environment in the present system in comparison to the aspiration of the future system. There is a clear distinction from knowledge share and information sharing. This shows that employees are not only willing to share information but also their knowledge for the benefit of customers and the organisation. This portrays if the organisation is open in its approach and culture. The figures show that 51% agree (41% agree and 14% strongly agree) that the present system promotes a knowledge sharing environment in the organisation. This is the lowest rating for the present system in this section showing a lack of knowledge sharing. On the other hand 90% believe (41% agree and 14% strongly agree) that the future system will promote a knowledge sharing environment in the organisation. Silo-based organisational myopia must be replaced with a customer-focus one so that departments will collaborate rather than compete with each other. A customer-centric model requires sharing the data throughout the enterprise; this usually requires a fundamental paradigm shift in the culture to sharing information and knowledge. Many of these changes efforts can be aided by effective communication throughout the entire project and targeting and reaching all levels of employees. (Injazz J. Chen and Karen Popovich, 2003)(Refer Literature Review, Pg. 29, Paragraph 3). Figure 4‑46: Promotes a Knowledge Sharing Environment in the Organisation Question 40: Provides Technical Details of Products Services This question asks respondent if the present system provides technical details on product and services in comparison to the future system. This shows that if an employee or a manager is not aware of a particular specification, is he/she willing to go on the system and find out about the technical information. The results show that 60% agree with the statement (41% agree and 19% strongly agree) that the present system provides technical details of products and services. In comparison, 95% agree (54% agree and 41% strongly agree) that the future system will provide technical details of products and services. It was noted that no respondents disagreed with the statement that the future system will provide technical details of products and services. Figure 4‑47: Provides Technical Details of Products Services Question 41: Learn from Past Resolved Issues This question compares the present system and the aspiration of the future system, in term of referring to past resolved issues to solve problems that the firm is currently encountering. Only 53% (28% agree and 25% strongly agree) of respondents agree that the present system helps them to learn from past resolved issues and 28% disagree with the statement (19% disagree and 8% strongly disagree). On the other hand, 92% agree (35% agree and 57% strongly agree) that the future system will help them learn from past resolved issues. Figure 4‑48: Learn from Past Resolved Issues Question 42: Learning New Methods is Essential for Success This question basically checks if the present system promotes learning new methods for success in comparison to the aspirations of the future system. This in turn identifies if respondents are willing to learn. The figure indicates that 61% agree (31% agree and 31% strongly agree) that with the present system, learning new methods is essential for success. Yet, 92% agree (30% agree and 62% strongly agree) that the future system will provide opportunities for learning new methods which is essential for success. From the literature review, Laudon Laudon (2004) highlight that organisational learning in support of change requires the acquisition of complex knowledge of new business rules and processes and the ‘unlearning’ of the previous ones. This question tests if learning new methods is essential for success indicating that respondents understand the importance of learning. ) (Refer Literature Review, Pg. 30, Paragraph 3). Figure 4‑49: Learning New Methods is Essential for Success It has to be highlighted, that 35% disagree that the present system provides information for project debriefing and follow-up and only 51% agree that the present system promotes a knowledge sharing environment. The highest rating for the present system is 61% that agree that learning new methods is essential for success. It has to be noted that all the ratings for the future system in this section is above 80% with the lowest rating 89% for promoting a knowledge sharing environment in the organisation. This evidently shows that employees understand the significance of a knowledge sharing environment. Embracing a CRM business strategy requires more than the development of a mission statement, it requires employees to acknowledge it, believe it, and understand how the strategy will change the way they do their jobs. Within Royal Bank, the training of employees to deliver a true customer-focused business strategy is acknowledged to be the most critical aspect of the CRM implementation (Kathleen Khirallah, 2001). Busyshop.com regards employee learning as an investment, essential to sustainably address customer problems and satisfy customer demands. (Hsin Hsin Chang, 2007). MOCOTO Bank believes that, given the competitive nature of the finance industry, and its high degree of IT dependence and innovation, continuous employee learning is an essential investment. Question 43: We believe that the Implementation of CRM is This question determines if the respondent understand the importance of a CRM in their daily task. From the survey 94% consider (26% important and 68%% very important) that the implementation of CRM is important, with only 6% neutral. No respondents disagree with the statement. The Literature review also highlights that, CRM does much more than just track customer interactions. It also helps organisations optimize their operations by automating routine tasks and standardizing best practices. Ultimately, CRM allows organisations to better acquire, manage, serve, and extract value from their customers while improving operational efficiency something that is critical in today’s economy (Microsoft Dynamics, White Paper, 2009) (Literature Review, Pg. 9 Paragraph 3). Figure 4‑50: We believe that the Implementation of CRM is CRM does much more than just track customer interactions. It also helps organisations optimize their operations by automating routine tasks and standardizing best practices. Ultimately, CRM allows organisations to better acquire, manage, serve, and extract value from their customers while improving operational efficiency something that is critical in today’s economy (Microsoft Dynamics, White Paper, 2009) (Literature Review, Pg. 9 Paragraph 3). Open ended questions are used to obtain more insight into the problems of organisations and the recommendations that respondents would like to propose. Question 44: What are the main difficulties in carrying out your responsibility in your department? Table 4‑1: What are the main difficulties in carrying out your responsibility in your department? It is noted that the problems are three folds, either strategic, system related or employee related. Strategic issues that were pertinent were: lack of information, information needed for decision making, proper management of information, issues with planning, cooperation, coordination and the process itself. Other concerns were that the system was slow, need for training regarding communication channels, lack of communication channels, planning issues. The present system is not user friendly with no proper graphical user interface and limited functionality. It does not track customer complaints effectively moreover respondents have difficulty in following up issues in a timely manner (time and resource management). The system is also complicated with too many passwords to remember. On the human aspect, some consider that there is too much work load, follow-up of employees is tedious, the need for implementation of a systematic and coherent culture throughout a large organisation. It has noted that respondents have difficulties in managing customer attitude and perception. There tends to be limited resources and human approach – indicating organisational culture issues. Issues with managing people, low team spirit, lack of training. The difficulties enumerated demonstrates that strategic, system and employee related issues impact on the efficiency of the organisation and should be considered when implementing the CRM system. Question 45: Any Recommendation you wish to propose Table 4‑2: Any Recommendation you wish to propose Likewise the recommendation also tends to be in three folds: strategic, system and employee related. There is a need for a tool that can bring efficiency in back office while ensuring visibility on overall operations. In addition there is a necessity for inter department meetings and regular meetings – basically a more reinforced communication and collaboration between departments. Equally important is proper planning, training and support to achieve business objectives. Respondents expect the new system to provide flexibility while doing several tasks at the same time. It is evident that an upgraded system is required which will necessitate training. It requested that the system is designed as per respondents’ requirements. Essentially the system should enable respondents to manage several tasks at the same time. The new system is also expected to enhance quality output for any task assigned, linking time sheets, complaints, warranty, maintenance scheduling, blacklisted clients in other departments, claim back up among others. In addition the CRM should be updated daily – which should be a prerequisite. There is a need for a proper and organised procedure to manage and distribute information and follow-up issues in a timely manner. Employee related issues entail the need for regular follow-up and employee initiative, concerns about the hierarchy, and the need for training As seen above the recommendations are three folds where the system is a major limitation, hampering strategic progress and creating frustration due to an out-dated system which is no longer aligned to the actual requirements of the organisation. In turn the present system does not facilitate strategic analysis and is concerned mainly to facilitate operations.

Clean Drinking Water Essay

Our primary needs are food, water and shelter; but water is the most important need of every person. Without water, we cannot survive. Even for one day, we cannot live without water. If we have safe and clean water for drinking , we’ll live healthy and prosper. The clean water we drink and which is germless is called potable water. The water we drink in our homes, is supplied by the municipal community. We think that it is safe and germs free but in reality it is not fully safe for using in household works and also for drinking , for the reason that it is filtered in huge tanks ; the big particles and comparatively small particles are filtered but not purified . So we should ensure that we purify the water before drinking. There are two types of water : i) The drinking water ii) The water for household works There are different sources of water and are classified as : Natural sources : Rivers , Ponds etc. Man made resources : Canals, pipeline services   etc. Before drinking water , we should purify it by using certain purifiers . If we drink dirty or unsafe water that contain germs; then we’ll fall ill and certain diseases will be caused such as diarrhoea , typhoid etc. People wash their clothes and their animals also take bath in rivers and pounds ; due to which the water get dirty and several types of germs are generated in the water and are transferred to the infected person to the healthy person . these types of diseases which are transmitted from one person to the another are called communicable diseases . If we take care of some small-n’-small things, then we can maintain our health; because prevention is better than cure. We receive potable water from the canals, rivers, and ponds ; groundwater is also potable. Now, the question is that how is water polluted? Some ways of water pollution: Some factories dispose their chemical wastes into the rivers due to which  water is polluted. People according to their rituals , throw ashes in water , due to which water is polluted. Due to the lack of education, people dispose the dead bodies also in water bodies , again water is polluted. Due to the excessive use of pesticides, and insecticides our ground water is polluted . How we can prevent water pollution? We should organise several programmes to aware people about the cleanliness of water. At school level , we should develop healthy habits in the students, so that they can understand the importance of cleanliness. We should conduct several activities such as plays and skits etc. to aware students about the cleanliness. Court should issue notices to such factories which dispose harmful chemicals in water bodies. We should also aware the factory workers about the safely disposing of harmful chemicals in water bodies. Now , the question is that how can we clean and purify dirty water? The water we dispose in sewage is cleaned and purified by the government in several water treatment plants. How water is purified in these plants : The dirty water is passed through some parallel bars to remove bigger impurities like polythene bags , fabrics etc. The second step is sedimentation in which comparatively small particles settle down in tank The third step is decantation in which water is separated by the help of a scrapper. The next step is chlorination in which germs are killed by the help of several disinfectants such as ozone , chlorine etc. When the water gets chlorinated it leaves a odour which is then controlled by another process called UV Radiation. This essay conclude that we should save water because the amount of fresh water on earth is limited. Out of the total area of earth , 75% of the area is covered by water but out of this area only about 2% water is fresh; and even out of this percentage about 1.5%of water is in form of glaciers and 0.3% is groundwater; 0.2% water is usable. Our present Prime Minister Shri Narendra Damodar das Modi has also taken some initiatives such as â€Å"Swachh Bharat,Swastha Bharat Abhiyan†. His role in making Indian society aware of the cleanliness and conserving water is significant. CBSE has also initiated a few steps to make the students aware of the cleanliness of the environment and our surroundings .

Kingship in Macbeth Essay

The theme of kingship is one which can be see constantly throughout the play. This makes sense as the play is ultimately a tribute to King James I, who was king when Macbeth was written in 1606. King James strongly believed that becoming king was a divine right and that they themselves, as kings, were God’s representatives on earth. All these aspects can be seen from beginning to end of Macbeth and we see how when this order of kings is changed by unnatural means, everyone suffers. During the course of the play we see the traits of four kings: Duncan, Macbeth, Edward and Malcolm. Through the reign of each of these kings, we are shown clearly how a country is only stable if the king is good and virtuous. In Shakespearean times, a king had absolute power and the welfare of the state depended strongly on him. All people were similar to King James in the belief that kings were appointed by divine right, and had to possess the king becoming graces of, ‘’justice, verity, temperance, bounty, perseverance, stableness, lowliness and devotion. ’’ When the play opens, we see Duncan as king. He himself admit that there ‘’is not art to finding the mind’s construction in the face. ’’ This inability to judge people well, ultimately leads to his downfall. The original Thane of Cowdor, ‘’a man in whom I [Duncan] placed upmost trust’’ rebelled against Scotland when under the reign of Duncan, something which Duncan could not foresee. Similar happened with Macbeth. Duncan trusted Macbeth and saw him as a ‘’brave and valiant cousin. ’’ Duncan’s trusting of Macbeth lead to his own untimely death. We can see clearly Duncan’s weakness as king; he trusts too easily. We can also see the traits of a good king in his character as his punishes those who commit treason (Thane of Cowdor), and rewards those who are brave and loyal (Banquo and Macbeth), ‘’go announce his present death and with his former title greet Macbeth. ’’ It is clear that people respected Duncan as king and his godliness can be seen in the words expressed by Macduff when he is murdered, ‘’ most sac religious murder hath broke ope’ the lord’s anointed temple and stolen the life hense. ’’ Ironically Macbeth himself praises and acknowledges Duncan’s qualities, ‘’ Duncan hath borne his faculties so meek. ’ When Macbeth becomes king, we see the opposite to Duncan. Macbeth reigns with terror and has constant feelings of paranoia, trusting no one, ‘’to be thus is nothing, but to be safely thus,’’ ‘’we have scorched the snake, not killed it,’’ ‘’our fears in Banquo stick deep. ’’ Macbeth’s reign cannot be succeeded by his children as he became king through a sinful and unnatural act of regicide, ‘’upon my head they placed a fruitless crown. ,’’ During this time, regiside was considered to be one of the most unforgivable crimes possible- the killing of God’s chosen representative on Earth. This act alone show that Macbeth will rule as a king of terror. His reign is characterised by instability, he has upset natural order and this can be seen reflected in the natural world around him, ’’thou seest the heavens as troubled with man’s act .. by the clock tis day and yet dark light stangles the travelling lamp. ’’ The chaos and disorder seen in Scotland under Macbeth’’s rule is reflected in the natural world. As king, Macbeth focuses on the wrong things, he tries to achieve strength and power and puts this ‘’vaulting ambition’’ before his duty to lead Scotland. Macbeth could in no way be considered divine, a clear contrast to ‘’meek’’ Duncan. The character of Macbeth is associated with evil and witch-craft and his is known to others as a ‘’tyrant whose sole name blisters our tongues,’’ synonymous with power, although he has no legal or God-chosen right to have it. In Macbeth we see a king who deviates completely from all the ‘’king becoming graces’’ and qualities of a good king, and as a result, his country suffers greatly, ‘’every morn new widows howl, new orphans cry. ’ In the play, we never actually meet Edward the Confessor, King of England, but through descriptions from Malcolm we can see clearly that he embodies all that a true, virtuous king should. He is associated with ‘’heaven’’ and ‘’grace’’ and all things ‘’saintly. ’’ Edward is said to possess the a bility to foresee the future and to heal the sick, he does not abuse these powers like Macbeth, but instead puts them to good use, ‘’ he hath a heavenly gift of prophecy, and sundry blessings hang about his throne. ’’ We see in Edward a king who is a good judge of character, unlike Duncan. Edward welcomes Malcolm into his court and agrees to help him despite many thoughts that Malcolm is the one who murdered Duncan. Edward can see Malcolm innocence and kindly offers him a safe haven where he can regroup. The qualities of kingship seen in Edward are that of honesty, kindness and holiness, all adhering to the fore-mentioned ‘’king becoming graces. ’’ This example of a most excellent king would have impressed King James of England at the time as it was widely known that King James was a descendent of King Edward’s. Malcolm, Duncan’s son and rightful heir to the throne, does not become king until the final scene of the play but still we are left feeling Scotland is in safe hands. Malcolm shows his qualities earlier in the play and from this we can see just what kind of king he is going to be. The anointing of Malcolm as king of Scotland restores natural order after the hellish reign of Macbeth. We feel as if Malcolm will be fair and honest as king and we know he understands what is expected of him, as he was in fact the character who listed the ‘’king becoming graces such as justice, verity, temperance †¦ ’ We see he is a better judge of character than that of his late father as before trusting Macduff, he tests his loyalty to Scotland. He also understands how the power associated with being in king can easily go to one’s head, no matter how honest they may seem previous, ‘’ a good virtuous nature may recoil in an imperial charge. ’†™ Before we learn of any of this, we know Malcolm resides in the palace of King Edward, this association alone causes us to automatically characterise Malcolm with goodness and honesty. Malcolm is respected and liked by the people, this is show by the fact that he was able to bring together an army of ‘’ten thousand’’ to fight against the ‘’tyrant’’ Macbeth. With Malcolm as king, we see peace and unity once again being restored to Scotland, ‘’Hail king of Scotland. ’’ The only criticism I would have of Malcolm is the fact that he rewards directly, all those who have been loyal to him,’’ my thanes and kinsmen, hensforth be Earls. ’ This action reminds us of Duncan’s hasty reaction of appointing Macbeth as Thane of Cowdor. He rewarded immediately Macbeth’s seemed bravery but paid most dearly for it. I could not help but wonder if Malcolm may perhaps suffer a similar fate. We see in all the kings mentioned in Macbeth, many differences. These differences allow us to contrast the characters and explore deeply the theme of kingship in the play. In Macbeth, w e see an unnatural king which causes chaos in his country. He rules with terror and evil. Duncan was a king who rules with peace and honesty, but his trusting nature unfortunately lead to his untimely death. In both Malcolm and Edward, we see good kings who appear to possess and understand the qualities needed to be king. Although it can be said that a fault may be seen in Malcolm’s character, this is no more than a suggestion, and I feel that his positive traits as King overwrite this. At the end of the play we are left feeling satisfied that has been left in safe hands.

Salem Trial in The Crucible by Arthur Miller Essay

The Crucible by Arthur Miller is an interpretation of the Salem witch trials of 1692 in Puritan Massachusetts in which religion, self- preservation and self-dignity play a vital role. The three factors I listed played a huge role in John Proctor, Rebecca Nurse, Reverend Hale, Danforth and many other lives. Many other characters such as, Abigail Williams and her friends can be characterized by being greedy, bitter, and selfish. In the play, Miller reveals how people can go against their own morals, therefore they can protect themselves. In Arthur Millers play, The Crucible, he reveals to readers how fear escalated in Salem because of peoples desire for personal gain. Fear escalated so far that it prevented people from taking action in†¦show more content†¦John Proctor has a terrible struggle with his conscience towards the end of the play. John Proctor’s conscience is telling him that he should stand up to court and to not fear them. Furthermore it is telling him he shouldnt lie to the court and then his death can be a proud one because he spoke up. However his natural instinct, is telling him to lie. It’s telling him let people loose respect for you at least you will be alive. If he lied he will be able to grow old with his wife, see his children grow up, but he will be forever disrespected. As we continue to read throughout the book, we notice the true colors of certain characters such as Abigail Williams. Abigail is a very intelligent, persuasive, malicious young woman. She is one of the main characters in the novel and is the main reason witch craft started in Salem. At first Abigail portrayed a young, innocent girl, but once you found out what she was doing with John Proctor, you started to think otherwise. She betrayed her own friends just to protect herself. She stole from her uncle; therefore she can escape from the entire catastrophe she had created. 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